Our Commitment to You- Return Policy, Layaways, Special Orders, etc

OUR COMMITMENT TO YOU...

Since 1907 Blocher Jewelers has exceeded customer expectations in service, selection, and value.  We pride ourselves on our friendly, knowledgeable staff, who can help you select from a wide array of the finest quality jewelry and giftware, all at reasonable prices.  We are also pleased to offer professional services such as expert jewelry repair, insurance appraisals, and much more!

Return Policy

Our ultimate goal is a happy customer!  Unless otherwise specified, your purchase may be returned for a cash refund within 14 days from the original purchase date.  Beyond 14 days we are happy to exchange the item or offer store credit.  The item must be accompanied by the original sales slip (or gift receipt), it must be unused and unworn, in original condition, and in the original box with all warranty cards and explanation booklets intact.  Closeout items, special orders, completed layaways, and modified and/or custom pieces are not returnable.  After 90 days, all returns are subject to a 20% restoking fee.

Shipping Policy

All online orders of the Slate & Tell line will ship directly to consumer from Slate & Tell at no extra cost. There will be a $25 fee for overnight shipping. 

Layaways

Blocher Jewelers offers a 90 day interest free layaway, with a minimum deposit of 33%, provided you make 2 additional monthly payments of at least one-third of the original balance.  Cancelled layaways are subject to a 20% restocking fee with the remaining balance to be issued as store credit.

Special Orders

We regret that special orders are not returnable.  All special orders require a 50% non-refundable deposit.  A special order constitutes any jewelry, gemstone, watch, or gift item ordered or altered at the customer's request.  Custom work is treated as a special order.

Returned Checks

Returned checks will be assessed with a $25.00 service fee.

Cleaning and Inspection

We clean and inspect your jewelry at no charge.  We recommend you do this every 3 months but please feel free to have your jewelry cleaned as often as you would like!